What kinds of processes can be automated?
It is technically possible to automate almost any process that is performed on a computer. However, the best value comes from automating processes that:
✓ Have high volumes;
✓ Are time-consuming;
✓ Are standard and rule-based;
✓ Do not require cognitive functionalities;
✓ Generate value.
In addition to that we also often like to add simplicity. When a process is simple, it is easier (and cheaper) to automate, support and, if needed, adjust.